Kenny Etienne

Program Manager Manager Google

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BIO

Google’s projects, like our users, span the globe and require managers to keep the big picture in focus. As Program Managers at Google, we lead complex, multi-disciplinary projects.

Firebase Developer Relations is focused on building a thriving developer community, supporting over a million active and productive developers. As the Program Manager focusing on Firebase Support, I have an opportunity to help direct one of the most successful community engagement programs at Google.

I support a team which is responsible for creating a high quality, delightful support experience for our developers. I’m part of Firebase Developer Relations and oversee the vendor team training and processes, work directly with partners, and spend my spare time building strong relationships between engineering and our community through trends reporting, metrics, and events.

🔥Manage worldwide Firebase Developer Support Engineering team (Manila / Mexico City / Palo Alto).

🔥Design workflows and processes for support, identify process improvements, and improve team efficiency.

🔥Cultivate relationships between product teams and support, define feedback and training processes.

🔥Manage and align processes between Google Cloud Platform support and Firebase support.

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